Wednesday, July 23, 2014

Missing FBA Merchandise

Do it in order to achieve it.

I know this is going to be hard to believe, but every once in Amazon misplaces our merchandise. Yep. It happens.

Pick a day of the week. Any day. How about every Sunday (or whichever day makes you happy)? On Sunday, go to Reports>Fulfillment>Inventory Adjustment.

Request a report for the last seven days. (If you've never done this, you may want to backtrack, but from this point forward, check it once per week).

Notate any merchandise that has gone missing (-1). In a calendar (I use a paper one), count from the date of when the item was marked missing to the 31st date. In other words, I have an item that went missing on July 21st. I marked my calendar for August 31st.

In my calendar, I wrote:
IM (inventory misplaced)
7/21 (date it went missing)
Name of item

Rinse and repeat this process each week. Check your calendar to see if 30 days have passed on any misplaced inventory. If so, then run a 30 day report in Inventory Adjustment. Look to see if the item has been found (+1). If it has been found, then mark it off your list. You might want to double check that the item made its way back to your inventory.

What if it's still missing? It's payout time. Go to Reports>Fulfillment>Reimbursements. Run a report for the last 30 days. Do you see a reimbursement for the missing item? If not, open a case and let seller central know that the item has been missing for 30 days. Check your reimbursements the following week to make sure you received it (you should get an email when you're reimbursed).

This little system will help you keep organized and keep up. 

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