FBA Frequently Asked Questions (FAQ)

YOLO! You can either begin now or wait until your dead.

Where do I find out why an item was returned?
Go to Reports>Fulfillment>Returns

My item was warehouse damaged. What do I do?
Amazon will reimburse warehouse damaged items. To keep a paper trail, open a ticket, give Amazon the ASIN information, tell them the item was warehouse damaged, and ask for reimbursement.

My item was damaged in transit. What do I do?
Same as warehouse damaged.

My item was returned to Amazon damaged. What do I do?
Put in a removal order and have the item sent back to you. Nine times out of ten the item is fine, and you can send it back. If it's truly damaged, you will need to consider selling it as used or on ebay, or writing it off as a loss.

Where do I see my sales?
Go to Orders>Manage Orders>Advanced Search>Click the radio button for Include pending orders>Click on Search. The greyed out items are pending orders. They will go black (and you will get an email) once they are shipped.

Why has my item stayed in pending orders for so long?
Items are pending until Amazon ships it out. How fast an order is shipped out depends on the shipping methods and time frame (Prime orders will ship out faster than non Prime orders). An item will also stay in pending while they gather multiple items for one order, or until the customer provides (or updates) credit card information. It's possible for a customer to make a purchase without realizing their credit card is outdated. They receive emails, but not everyone checks their email daily or even weekly (I know -hard to believe, but it happens).

Why is my item listed as in reserve?
Reason 1: The item is in pending orders. Reason 2: The item is being moved to a different warehouse. Reason 3: The item is being inspected for something (possibly restricted; new listing).

Is it okay to send an item in that's restricted?
Absolutely NOT.

Is it okay to send an item in that's in a gated category?
Do NOT send in an item for a gated category if you haven't gained approval. Example: Jewelry is gated. Costume jewelry is still jewelry. If you don't have approval to sell jewelry, then don't send any type of jewelry in to Amazon.

How do I get approved for a gated category?
Go to Seller Central, click on Help, click on Contact Us, click on Inventory (left-hand side), click on Permission to Sell New Products, Click on the category you want to sell in and READ THE REQUIREMENTS.
Note About Grocery, Health & Beauty, and Personal Care: In May 2014, Amazon gated these categories. Some sellers (those who had a history of selling in these categories) were grandfathered in and automatically approved. Everyone else had to request approval. At first, Amazon requested three invoices, then they allowed three receipts. There have been mixed responses from sellers requesting approval with receipts. Some have received approval while others have not. The latest deduction from the rejected sellers is that tenure as a seller is being considered. If you're very new to Amazon (possibly since April 2014), it appears that you will most likely be rejected. It is unknown how much time you need to be on Amazon before gaining approval to sell in these categories. If anyone is able to figure out this mystery, please post what you discover in the comments (or post your experience if it is different from the above).

What is a multipack?
Two or more of the SAME items packed together.

What is a bundle?
Two or more different, but complimentary items packed together.

Do I need a UPC code, and where do I get them?
If you need to create a new listing, you can use the UPC code on the product, but if that code is already in use, then you will need to purchase and use a new UPC code. You will also need a new UPC code for bundles. I purchase my UPC codes from leadingedgecodes on Ebay (no affiliation).

I received a low feedback rating. Can I get it removed?
If you receive a 4 or 5 star rating, it's advised to leave it alone even if the buyer says something in their comments about the product quality or price. If the buyer leaves product feedback, mentions price (or that they found it cheaper elsewhere), and the rating is 3 or below, open a ticket and request feedback removal. You may or may not be granted removal depending on the wording of the feedback, but always give it a try.

Do you have other questions (or questions / answers that you see frequently)? Please leave them in the comments.